Independent online advice for homeowners, property buyers and landlords who need help understanding a moisture problem or building concern.

This service includes:

• Review of your description and a reasonable selection of relevant photographs
• A telephone or video consultation lasting up to 45 minutes
• An explanation of the possible causes
• Guidance on suitable next steps
• A brief follow-up email recording the principal points discussed

This consultation may be suitable for damp patches, mould, condensation, suspected leaks, rainwater penetration, concerns involving older buildings or questions arising from a building survey.

After purchasing, you will be contacted to arrange the consultation and advised how to provide your photographs and supporting information.

Important: This is preliminary professional advice based upon the information you provide. It is not a building survey or a substitute for a physical inspection. No assurance can be given that photographs and remote discussions will reveal every defect or concealed condition. Where the available evidence is insufficient, a physical inspection or further investigation may be recommended.

If the matter involves active water entry, suspected structural instability, an electrical hazard or another urgent safety concern, please arrange appropriate local assistance without delay.

After purchasing

Please email relevant photographs, reports or quotations to aksurveying@outlook.com after placing your order. Include the property address and your order number in the email subject line so the information can be matched to your purchase.